Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, every 2 or 4 weeks, twice a month, monthly, every 2, 3 or 6 months and annually.
Q: How do I register for online bill payment?
A: Bill Payment registration is easy!
The first time you log into I-Bank24 you will be able to enroll in bill payment at this time. During your enrollment process for I-Bank24 you will be prompted to agree to bill payment and select your payment account. You will also need to agree to the terms and conditions of the bill pay service.
If you elect not to enroll in I-Pay24 at the time of I-Bank24 enrollment, you can enroll in I-Pay24 by clicking on the I-Pay24 button within I-Bank24. Follow the on screen steps and submit the registration form once completed. You will receive a response automatically and if approved can proceed on to set up Billers and pay your bills.
Q: When I add a new Biller to my payment center, or change a Biller’s account number, how quickly will the change take place?
A:When you update the information for the bill payment account, the changes are implemented virtually instantaneously.
Q: Can I receive an annual summary of my bill payments sorted by category or payee?
A:Not at this time. You can view up to 180 days of bill history and also of the ability to download the history in a QIF format.
Q: Can I use online bill payment with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.
Q: When can I start using bill payment?
A: You can begin making payments once you have been approved for I-Pay24 and setup Billers.
Q: When is bill payment available?
A: You can schedule payments 24 hours a day, seven days a week.
Q: Are my bill payment transactions reflected as Internet Banking transactions?
A: All bill payment transactions become part of the Internet Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.
Q: How do I add new Billers?
A:You can add new Billers by accessing your payment center under I-Pay24. Just click on the Add a Biller button and follow the on screen instructions.
Q: Can bill payment be used when I am out of the country?
A: Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.
Q: Is there a limit to the number of bill payment accounts I can set-up?
A: No, there is not a limit.
Q: Who can be paid using the bill payment system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will display the earliest pay date available. Any recurring or automatic payment set up that falls on a weekend will be paid on the previous business day.
Q: If I schedule multiple bill payments for a single day, how will my account be debited as a lump sum or separately? A: Each bill payment is debited separately.
Q: What if I do not have sufficient funds on the day a bill is debited from my account?
A: Items paid on non-sufficient funds may be subject to a penalty as set forth in Bank’s current schedule of charges. Bank reserves the right to not pay any check, draft or ACH debit or other item that is drawn against insufficient or unavailable funds. Furthermore, Bank’s internet check processor may also charge an additional $25.00 non-sufficient funds fee, for items which were paid on your behalf.
Q: How is my account debited?
A: Your account is electronically debited for the amount of the payment.
Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A: If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.
Q: How do I place a 'stop payment' on a bill payment?
A:A payment may be edited or deleted anytime before the "process date." If you do not have the option to edit or change a payment, you may call customer service at (804) 843-2364, option 3 for assistance.
