Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Internet Banking?
A:You can view account balances and transaction history, transfer money, pay bills and download transactions to a personal financial manager and much more.
Q: Is there a demo available for me to try?
A:Yes, click here and then click on Demo in the login area to view our demo.
Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.
Q: How current is my banking information?
A: Your account information is in "Real Live Time". Each transaction performed on your account is presented on your Internet Banking account for you to see.
Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings, and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A:The system will automatically show the past 30 days’ transactions and information. However, by selecting User Options, History Date Range, you can choose to view the current month, current and previous month or from the same day in the previous month.
Q: What formats can I download my transaction history in?
A: Internet Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: Can I schedule future transfers?
A: Yes, you are able to schedule open, future and recurring transfers.
Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet ExplorerŽ, Netscape NavigatorŽ or America OnlineŽ. For more information regarding system and software requirements and a compatibility test, please click here.
Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a access id and password to access the service for the first time. Internet Banking Customer Service will email you when your request has been approved. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes, when you register for I-Bank24 you may choose your own password to login with. You can also change your password by clicking on User Options and Change Password.
Q: What happens if I forget or lose my password?
A: You can click on the forgotten password link and by successfully answering your challenge questions reset your own password or you can call customer service at (804) 843-2364, option 3.
