March 23, 2020
Dear C&F Finance customers:
The health and safety of our customers, as well as our team members, remains our top priority at C&F Finance. As the coronavirus (COVID-19) situation evolves, we want to assure you that we are taking significant precautionary measures and adhering to recommendations from public health officials, as well as continuing to maintain our high standards of cleanliness.
We actively maintain formal Emergency Response and Business Continuity Plans to serve and protect customers and employees against different types of threats, including health events such as COVID-19. The priorities of these plans are to (1) protect our customers, employees, and the communities we serve and (2) continue providing financial services without interruption to individuals, families, and dealerships. Several weeks ago, we began assessing and adding to our plans as the potential for COVID-19 to develop into a widespread health threat grew.
We have taken significant steps to ensure social distancing as directed by the CDC for our employees. In fact, over 90% of our employees at our operations center are now working from home. We have provided the technology to our employees to ensure that our customers’ needs are still served. While most functionality works without errors, we ask for your patience should you encounter longer wait times or delayed service. If you are trying to make a payment over the phone, please pay through this website instead for the fastest and easiest experience.
We have also directed each of our agents to work with customers that are affected by this unprecedented event. Our goal is help all of those involved come out on the other end of this with an account in good standing. Please contact us if you need to discuss unique situations. Thank you for your business and patience during this difficult time.
President and CEO