Scheduled Maintenance

We are implementing a major upgrade to our core operating system to better serve and protect our customers.

Friday, February 2 at 6 p.m. – Monday, February 5 at approximately 9 a.m.

During this time:

  • Personal online and mobile banking customers will experience intermittent and limited access to our banking services.
  • Business online and mobile banking services will be completely unavailable. 

Please review additional information below:

  • Branch Services: All locations normally open on Saturday will be closed on Saturday, February 3, and will reopen on Monday, February 5.
  • Telephone Banking: This service will be unavailable from Friday, February 2, at 6 p.m. to Monday, February 5, at 9 a.m.
  • Customer Support Extended Hours: Saturday, February 3, 8 a.m. – 2 p.m. and Monday, February 5 – Wednesday, February 7, 7 a.m. – 7 p.m.
  • Personal Online and Mobile Banking: Services will be in inquiry mode only. Balances showing will not reflect transactions performed during the upgrade period. Services including internal and external transfers, Bill Pay, Zelle, mobile deposits, and push, text and email alerts will not be available. Any previously scheduled transfers or payments will process as usual. Customers will receive additional information about what to expect during and after the upgrade period by email.
  • Business Online and Mobile Banking: Access to all online services, including transfers, Bill Pay, mobile deposits, ACH origination, wire transfers, and Positive Pay, will be unavailable. Any transfers or payments previously scheduled will process. 
  • Mint, Quicken and QuickBooks Customers: Please follow special instructions for these services found here to keep your Mint, Quicken or QuickBooks application working properly after the upgrade.

Do I need to do anything after the upgrade is complete?

  • Online Banking Access: If you have set C&F Bank Online Banking to your “Favorites,” the link will no longer connect. Please log in to and re-set to your “Favorites.”
  • Security Challenge Questions: All personal and business online and mobile banking users will be asked to establish new challenge questions and answers upon logging in for the first time after this upgrade is completed. Business users only must establish the new challenge questions and answers first in online banking prior to accessing the Business mobile app.

We apologize for any inconvenience that might be caused and thank you for your patience. If you have questions, please refer back to this page for the most current information about this upgrade or call 800.296.6246.

 Information accurate as of 1.10.2024

Back to Top