Standing Guard Against Fraud

We are committed to protecting our customers’ financial information. In addition to taking every precaution against fraud, we want to equip you with reliable, convenient ways to keep your accounts secure.

Stay Safe with the C&F Mobile Banking App 

At C&F, we believe that the C&F Mobile Banking App is our customer’s best friend. Paper (i.e. checks, statements) can easily be manipulated by the fraudster, we encourage all of our customer’s to utilize these secure features of our Mobile Banking App:

Touch ID and Face ID Login

Login with your unique fingerprint or facial recognition to avoiding the risk of a password being stolen.

Real-Time Alerts

Customize real-time alerts to notify you when transactions are being conducted on your account.

Card Control

Lock and Unlock your debit card in real-time, if you misplace or fear that it may be stolen.

eStatements and Bill Pay

Eliminate risks by signing up for electronic delivery, choosing when you want to receive and view your statements. Pay your bills conveniently all in one place-without sacrificing security.

Mobile Deposit

Deposit checks directly into your account, right at your fingertips with our mobile deposit capability.

Get Started with C&F Mobile Banking. Download the app now! 

Or, visit your local branch and ask us how we can help set up your Mobile Banking account.

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COVID-19 Scams

Scammers are taking advantage of fears surrounding the Coronavirus. They’re setting up web sites to sell bogus products, using fake emails, social media posts and phone calls as a ruse to take your money.

Now, fraudsters are even targeting the Federal Government relief checks that are due to be issued over the next few weeks. There are several versions of this scam and they are continually changing, but here are some best practices that you can use to keep yourself safe.

  1.  The Best Defense: Say No. Never Release Personal Information. 
  2.  Never click on links from sources you do not know. 
  3.  Research before donating money.

In reference to the Federal Relief Checks follow these recommendations:

  • You do not need to do anything. If you filed taxes for 2018 and/or 2019, the Federal Government has the proper information for you.
  • Do not give anyone your personal information to “sign-up” for your relief check. There is nothing to sign up for. Do not fall victim to email phishing scams, where scammers pretend to be from the government and ask for your information as part of the “sign-up” process for these checks.
  • Refer only to communication from the IRS at www.irs.gov/coronavirus in reference to the outgoing relief checks.
  • No one has early access to this money. Anyone that claims to, is a scammer.

Preventing Tax Scams

Tax time can be prime time for tax-related scams and phishing attempts. Fraudsters take advantage of this time of year to try to steal your money or private information by pretending to be IRS agents or state tax department representatives.

It’s important not to fall for these tricks.

The IRS is aware of these scams and wants you to know that it:

  • Will first mail you a bill about taxes owed before making any phone call.
  • Will give you the opportunity to question any taxes it says you owe.
  • Will never call to demand immediate payment.
  • Will never ask for credit or debit card numbers over the telephone.
  • Won’t require a specific payment method, such as a prepaid debit card or wire transfer.
  • Will never threaten to have you arrested for not paying.

Preventing Child Tax Credit SCAMS

What to Know: Incoming Child Tax Credit Vs. Child Tax Credit SCAMS

Many of our C&F customers will begin receiving Child Tax Credit direct-payments into their accounts, as part of the Federal Government’s American Rescue Plan. Below is further information about these payments and how you can protect yourself from SCAMS.

  • How much will people get: The maximum benefit is $250 per month for children ages 6 and older or $300 per month for children 5 and younger.
  • When to expect a check: On or about the 15th of the month, once per month, from July to December.
  • How the payment will be delivered: By direct deposit, paper check or debit card.
Beware of unsolicited communication
  • The IRS will not email, text, call or direct-message you as an initial contact for these payments. These tax credits are just that, based off of your previous tax filings, so there is no need to apply.
  • If you receive a call, from someone stating that they are with the IRS and that you will need to apply for this benefit, it is a SCAM. You should hang-up immediately and should not give any personal information over phone or email.
  • To check your eligibility for the Advance Child Tax Credit Payments or receive more information, please visit irs.gov

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